Legal

Refund Policy

Last updated: March 20, 2026

✅ We offer a 30-day money-back guarantee on all IPTV subscriptions.

At subtvpro.com, your satisfaction is our priority. We stand behind our service and offer a full money-back guarantee for 30 days from the purchase date.

1. Refund eligibility

You are eligible for a full refund if:

Your request is submitted within 30 days of your purchase
The issue is technical and related to our infrastructure, such as unavailable servers or persistently degraded quality
You contacted technical support and the issue could not be resolved within a reasonable time
The service does not match the description on our website

2. Non-refundable cases

A refund will not be issued in the following cases:

Issues caused by your internet connection or personal equipment
Change of mind after normal use of the service
Sharing or reselling your login details to third parties
Violation of these terms of use
Request submitted after the 30-day period

3. Refund process

To request a refund, follow these steps:

Step 1: Contact support at support@subtvpro.com or through WhatsApp
Step 2: Provide your order number, purchase date and reason for the request
Step 3: Our team reviews your request within 24 to 48 hours
Step 4: The refund is returned to your original payment method within 5 to 10 business days

4. Processing time

Once approved, the refund is credited to your account according to these timeframes:

Bank card: 5 to 10 business days
PayPal: 3 to 5 business days
Cryptocurrency: 1 to 3 business days

5. Contact

For refund requests or questions:
Email: support@subtvpro.com
WhatsApp: +44 7830 711 448